- What happens if your package is lost, stolen or damaged-
Every day 1.7 million packages are stolen or lost in the US, costing businesses $25 million daily. Despite some retailers and package delivery companies making an effort to stop porch piracy, much of this burden is still put on the consumer.
If you purchase our SHIPPING INSURANCE
We will file a claim with the shipping company and then send out a replacement item within 24 hours (M–F) to you. Instead of waiting for the shipping company to complete their investigation, we ship your replacement out ahead of time. Our team will handle the claim and work directly with the shipping. The shipping company will proceed with their investigation as usual and may contact you for additional details.
If you do NOT purchase the Shipping INSURANCE
We will start a claim with the shipping company and start an in-house investigation. We require 3 business days (M–F) to conduct an in-house investigation. If you are concerned about theft, please purchase the Shipping Protection or use a shipping address to a business or other safe place. We are not responsible for lost, stolen, damaged or mis-delivered packages.
